Terms of Service

GamePlay Wiz Effective date: 07/07/2026 Last updated: 07/07/2026

These Terms of Service ("Terms") are a binding agreement between you and GAMEPLAY WIZ SERVICOS DE INTERNET LTDA ("GamePlay Wiz," "GPW," "we," "us"), governing your access to and use of the GamePlay Wiz platform, websites, and services (the "Service") at https://gameplaywiz.com.

By creating an account or using the Service, you agree to these Terms and our Privacy Policy (https://gameplaywiz.com/policy). If you do not agree, do not use the Service.

1. Eligibility & Accounts

• You must be at least 18 years old to use the Service. By using it, you represent and warrant that you are 18 or older. We may terminate accounts we believe belong to anyone under 18.
• You must provide accurate information and keep it current. You are responsible for all activity under your account and for keeping your credentials secure.
• Authentication is provided by Clerk. Your use of Google or Discord sign-in is also subject to those providers' terms.
• One person, one account. You may hold only one account. That single account may hold more than one role — you may be a Player in one game and a Wizzy in another, as set out in Section 3. You may not create or use a second account, in your own name or any other name, for a different role or for any other reason.
• Accounts we find are connected. Additional accounts are never permitted. Where we determine in good faith that two or more accounts are controlled by the same person, or are operated together to obtain an advantage, those accounts are in breach of these Terms, and we may treat them as a single account for every purpose under these Terms — including eligibility, rankings, rewards, investigations, and enforcement. Action we take in respect of one such account may be applied to all of them.
• No sale, rental, or sharing. You may not sell, buy, rent, lend, gift, or otherwise transfer your account or access to it, or allow anyone else to use it. Accounts, credits, points, Wiz Coins, rankings, and Wizzy status are personal to you and have no transferable value.

2. The Service: What GamePlay Wiz Is

GamePlay Wiz is a two-sided marketplace connecting:

• Players, who submit gameplays and spend credits to receive coaching feedback; and
• Wizzies, experienced players who record "react" video reviews and earn points and Wiz Coins based on rankings.

GamePlay Wiz is a platform and facilitator. Wizzies are independent users, not our employees, agents, or contractors. We do not guarantee the quality, accuracy, or results of any review, and we do not guarantee that using the Service will improve your gameplay or ranking. Interactions between Players and Wizzies are between those users; we provide the tools, moderation, and payment/reward infrastructure.

3. User Roles & Wizzy Status

• Roles belong to your one account. You may hold one active role per game (Player or Wizzy), and you may hold different roles in different games — all on your single account. Role changes are subject to a validation process and a cooldown period as described in the Service. Holding more than one role never entitles you to hold more than one account (Section 1), and never permits conflicted reviewing (below).
• No self-review or conflicted review. As a Wizzy, you may not claim, review, or rate a gameplay where you have a personal interest in the outcome. This includes a gameplay submitted by: you; any account you control, operate, or have access to; a member of your household; or any person with whom you have an arrangement, understanding, or exchange of value concerning claims, reviews, ratings, points, or Wiz Coins. If you become aware of such a conflict after claiming, you must release the claim and notify us; releasing a claim for a disclosed conflict will not count against you as an expired claim.
• Claiming in good faith. You may only claim a gameplay if you intend to complete the review within the applicable window. Claiming gameplays without that intention — including to delay, deny, or disadvantage other Wizzies, or to affect the queue — is a breach of these Terms, independently of any point penalty for an expired claim. We may restrict or remove claiming privileges without suspending your account.
• Becoming a Wizzy requires meeting eligibility criteria (e.g., rank verification) and passing our validation. We may approve, reject, suspend, or revoke Wizzy status at our discretion, including for quality or conduct reasons.
• Wizzies agree to complete claimed reviews within the applicable time window and to meet our quality standards. Failing to do so may result in point penalties, warnings, or suspension as described in the Service.

4. Credits (Players)

• 1 credit = 1 gameplay submitted = 1 review. Credits are a limited license to use a Service feature; they are not money, have no cash value, and are non-transferable and non-exchangeable for cash.
• Credits come in several types (free, subscription, bonus/promotional, and purchased "pack" credits) with different lifecycle rules (e.g., some expire, reset, or are wiped on subscription changes; pack credits do not expire). The current rules are described in the Service and may change.
• Credits are consumed at submission. Except where we expressly provide a refund or compensation (for example, a recording failure or a gameplay left unclaimed beyond a set time), credits are non-refundable.
• We may grant, adjust, or revoke promotional/bonus credits, and we may modify credit rules, at our discretion.
• Credits you purchased are treated differently from credits we grant. Where we terminate your account for a breach of Section 8, Section 10.6 applies to your unused purchased-credit balance.

5. Subscriptions, Packs & Payments

• Premium subscriptions and one-time credit "packs" are billed through Stripe. By subscribing, you authorize recurring charges until you cancel.
• Auto-renewal: subscriptions renew automatically at the then-current price for your region and plan until cancelled.
• Cancellation: you may cancel at any time; cancellation takes effect at the end of the current billing period. We do not provide refunds or proration for partial periods, except where required by law.
• Plan changes, pricing, and regional currency (USD/EUR/BRL) are as presented at checkout. We may change prices prospectively; changes do not affect the current paid period.
• Failed payments may result in a "past due" state that suspends certain benefits (e.g., credit spending and pack purchases) until resolved.
• You are responsible for any taxes associated with your purchases except taxes on our net income.

6. Wiz Coins & Rewards (Wizzies)

• Wiz Coins are a virtual reward currency. They are not money, have no cash value, and cannot be transferred, sold, or exchanged for cash. They can only be redeemed for rewards we make available in the Wiz Store (currently gift cards).
• Coins are earned through ranking payouts based on points and are credited after each ranking period settles. Coins do not expire while your account is in good standing.
• Adjustment, hold, and forfeiture. Points and Wiz Coins are a discretionary reward. They are not money, not property, and not consideration for services. Where we determine in good faith and on reasonable evidence that points or coins were obtained through a breach of Section 8, we may adjust, void, or recover them, and we may place a hold on a coin balance or a pending payout while we investigate — as set out in Section 10. Unredeemed coins and pending payouts may be forfeited if your account is suspended, banned, or deleted for a breach of these Terms.
• Redemptions. We may decline or cancel a redemption request that has not yet been fulfilled where it is subject to an open investigation, or where we have determined that the coins used were obtained through a breach of Section 8. Once a gift card has been delivered we cannot recover or refund it; where a delivered gift card was obtained through a breach, we may recover its value from your coin balance or future rewards, or treat it as a debt owed to us.
• Gift-card redemptions are fulfilled by a third-party provider and delivered by email. Gift cards are subject to the issuer's terms, and many are region-locked — you are responsible for selecting the correct regional variant for your account/region. We cannot verify your region and cannot refund coins for a redemption that has been fulfilled. We are not responsible for issuer restrictions, expirations, or losses once a code is delivered.
• We may modify the rewards program, coin values, pool sizes, catalogue, and thresholds at our discretion.

7. Your Content & License to Us

"User Content" means anything you submit or create on the Service, including gameplay recordings, react-video reviews, profile fields, notes, ratings, and comments.

• You retain ownership of your User Content.
• License to GPW: you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable license to host, store, reproduce, adapt, transcode, translate, create derivative works from, publicly display and perform, and otherwise use your User Content to operate, provide, promote, and improve the Service — including displaying reviews and gameplays publicly on the Service (e.g., on Wizzy profiles, the Community Feed, and via shareable links).
• AI use: you further grant us the right to process your User Content with automated and AI systems and to use it to develop, train, fine-tune, evaluate, and improve GamePlay Wiz's models, features, and services.
• License survival: because reviews, gameplays, and related records are preserved after account deactivation (see the Privacy Policy), the licenses above continue with respect to User Content you submitted, to the extent needed to operate the Service, even after you stop using it.
• Your warranties: you represent that you own or have all necessary rights to your User Content, that it does not infringe any third party's rights, and that you have the right to grant these licenses. You are solely responsible for content you upload, including ensuring you have the rights to any gameplay footage you submit.

8. Acceptable Use

You agree not to:

• Upload content you do not own or have the right to submit, or that infringes intellectual property, privacy, or other rights;
• Submit unlawful, harassing, hateful, abusive, defamatory, sexually explicit, or otherwise objectionable content;
• Cheat, boost, use unauthorized software, or misrepresent gameplay or rank;
• Manipulate ratings, rankings, points, credits, coins, quests, bonuses, or promotions. This includes, without limitation:
  • submitting, claiming, reviewing, or rating gameplays in a coordinated or reciprocal arrangement with another user (collusion), whether the arrangement is made on or off the Service;
  • giving, offering, requesting, or accepting any payment, benefit, or other consideration in exchange for a claim, a review, a rating, a report, a tag, or a ranking position;
  • giving ratings that do not reflect your genuine assessment of the review you received — including deliberately low ratings intended to disadvantage a Wizzy, and deliberately high ratings not earned by the review;
  • withholding a rating, or timing a submission, claim, delivery, or rating, in order to obtain a bonus, avoid a rating, or affect a settlement outcome;
  • applying or requesting a priority ("Special") designation, or presenting a gameplay's length or content, otherwise than genuinely;
  • creating, using, or coordinating fake, additional, or connected accounts to gain an advantage, including to occupy multiple ranking positions, to obtain free or promotional credits repeatedly, or to affect any other user's standing;
  • directing rewards or redemptions from more than one account to the same recipient or delivery address;
• Submit reviews that are not genuinely produced for the gameplay claimed. Every review must be recorded by you, after claiming that gameplay, in response to that gameplay's content. Pre-recorded, templated, duplicated, or automatically generated reviews are prohibited, as are submissions made principally to complete a quest, obtain a bonus, or satisfy a requirement rather than to provide genuine feedback;
• Circumvent, disable, or interfere with ads, security features, rate limits, or access controls;
• Reverse engineer, scrape, or access the Service by automated means except as expressly permitted;
• Provide low-effort, fake, off-topic, or bad-faith reviews (Wizzies);
• Abuse the report or moderation systems, or the refund/compensation systems;
• Use the Service in violation of any applicable law or third-party terms (including Riot Games, Discord, Twitch, Steam, and gift-card issuers).

We may remove content, and suspend or terminate accounts, for violations.

If we determine that you have broken these rules, you can lose the points and Wiz Coins you gained by breaking them. Where the breach is serious, repeated, or deliberate, you can lose your entire points and Wiz Coin balance, along with any pending payout, and we may cancel a reward redemption we have not yet delivered. Section 10 sets out how we decide, what else we may do, and how you can ask us to reconsider.

9. Reviews, Ratings & Moderation

• Reviews are validated by automated/AI systems before publication and may be held for human moderation. Players may report reviews that violate quality standards.
• We may, at our discretion, remove reviews, withhold or refund credits, apply point penalties to Wizzies, and suspend accounts based on moderation outcomes.
• Ratings and reports must be made in good faith. Abuse of these systems is prohibited.
• Your rating must be your genuine assessment. Ratings and reports must reflect your honest view of the review you received. You may not use a rating, or the threat of one, to pressure a Wizzy, and you may not agree with anyone in advance about what rating you will give.
• Ratings at settlement. If a review has not been rated by the end of a ranking period's settlement window, we may assign a rating using our automated systems so that the period can close. Where such a rating materially affects your points or rewards, you may ask us to review it, and a person will consider your request — see Section 10.7 and our Privacy Policy.

10. Platform Integrity, Investigations & Remedies

The credits, points, rankings, and Wiz Coins described in these Terms only work if everyone earns them honestly. This Section explains what we do when someone does not.

10.1 The rules that govern the economy

The operating rules of the Service — including credit lifecycles, point values, quests, bonuses, the Special designation, claim windows and penalties, ranking periods, settlement, qualification thresholds, and reward pools — are as described in the Service and form part of these Terms. We may change them prospectively; changes do not apply retroactively to a ranking period that has already begun.

10.2 Investigations

We may investigate conduct we reasonably suspect breaches Section 8. During an investigation we may temporarily pause the affected activity — including holding points, a coin balance, or a pending payout, pausing redemptions, or restricting claiming or submission — for no longer than reasonably necessary. A hold is not a finding, and if the investigation does not substantiate a breach, we will release it and restore what was held.

10.3 Signals we may use

To detect and prevent fraud, abuse, collusion, and rating manipulation, we may use technical and behavioural signals — including IP address, device and browser characteristics, account-creation and sign-in patterns, submission, claim, delivery and rating timing and patterns, relationships between accounts, and redemption details — and we may use these signals to determine whether accounts are connected or operated together. We handle this information as described in our Privacy Policy.

10.4 Remedies — including loss of your points and Wiz Coins

Points and Wiz Coins are a reward for honest participation. If you break Section 8, you lose what you gained by breaking it; and where the breach is serious, repeated, or deliberate, you can lose your entire points and Wiz Coin balance and any pending payout.

Where we determine in good faith, on reasonable evidence, that you have breached Section 8, we may take one or more of the following, choosing what is proportionate to the breach:

• void or adjust points, quest completions, bonuses, and tags obtained through the breach, including during an open ranking period;
• recover Wiz Coins obtained through the breach, including by reducing your coin balance or any future rewards;
• remove the account from the public leaderboard, including for a period that has already settled — see 10.5;
• decline or cancel a redemption that has not yet been fulfilled, and recover the value of one that has, as set out in Section 6;
• restrict claiming, submitting, rating, or reporting;
• suspend or revoke Wizzy status;
• void your entire points balance and forfeit your entire Wiz Coin balance and any pending payout, where the breach is serious, repeated, or systematic;
• apply the remedies above to any connected account (Section 1); and
• suspend or terminate the account, in which case unredeemed coins and pending payouts may be forfeited.

Where the breach is isolated or not deliberate, we will normally limit ourselves to voiding the affected gains. Forfeiture of an entire balance is reserved for serious, repeated, or systematic conduct.

10.5 Settled periods are final

Once a ranking period's settlement window closes, its standings are final. We will not reopen, recalculate, or reverse a settled period, and a later finding of a breach does not change any other user's position or coins for that period.

Where we determine that a breach of Section 8 affected a settled period, we act on the account in breach rather than on the standings. Under 10.4 this includes recovering Wiz Coins that remain in that account's balance, cancelling any redemption we have not yet fulfilled, and removing the account from the public leaderboard for that period — which does not change any other user's position or coins. A gift card we have already delivered is not recoverable except as set out in Section 6.

10.6 Paid credits are treated differently

Credits you purchased are a consumer purchase and are handled separately from points and Wiz Coins. We will not confiscate purchased credits as a penalty. Where we terminate your account for a breach of Section 8, we will refund the unused purchased-credit balance using the original payment method, unless we are prevented from doing so by law. Free, subscription, and bonus/promotional credits obtained through a breach may be voided.

10.7 Notice, your response, and review

Except where notice would prejudice an investigation, compromise security, or is prohibited by law, we will tell you what category of breach we identified and what action we have taken. You may respond and ask us to reconsider by contacting support@gameplaywiz.com, at no cost, and a person will review your request and give you a reasoned answer. Our determination is final for the purposes of the Service and the rewards programme. Nothing in this Section limits your rights under applicable law, including the Brazilian Consumer Protection Code, or your right to take a dispute to a court or consumer body.

10.8 Detection methods

So that our protections keep working, we are not required to disclose the signals, thresholds, patterns, or methods we use to detect breaches, or evidence whose disclosure would help others evade detection. This does not affect your rights under 10.7 or under our Privacy Policy.

10.9 No waiver of past conduct

Applying a lesser remedy, or not acting immediately, does not prevent us from acting later on the same or related conduct.

11. Third-Party Services

The Service integrates with third parties, including Clerk, Stripe, Amazon Web Services, Google (AdSense), AI/LLM providers, Sentry, Riot Games, Discord, Twitch, and Steam. Your use of those integrations may be subject to their terms and privacy policies. We are not responsible for third-party services. GamePlay Wiz is not endorsed by, sponsored by, or affiliated with Riot Games or any game publisher.

12. Advertising

Free-tier users may see ads (served via Google AdSense). Premium subscribers receive an ad-free experience as described in the Service. Interfering with or circumventing ad delivery is prohibited (Section 8).

13. Intellectual Property

The Service, including its software, design, logos, trademarks, and content (excluding User Content), is owned by GamePlay Wiz or its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended purpose. All rights not expressly granted are reserved.

14. Suspension & Termination

• You may stop using the Service and deactivate your account at any time via My Account.
• We may suspend or terminate your access at any time, with or without notice, for any violation of these Terms or for conduct we reasonably believe is harmful to the Service or other users.
• Effect of termination: your access ends and your profiles are deactivated. As described in the Privacy Policy, your submitted gameplays, reviews, ratings, and related records may be preserved. Unredeemed coins and pending payouts may be forfeited. Where termination is for a breach of Section 8, Section 10.6 applies to your unused purchased-credit balance. Sections that by their nature should survive (including Sections 6, 7, 8, 10, 14, 15, 16, 17, and 18) survive termination.
• Active Stripe subscriptions may be cancelled upon account deactivation; no refund is provided for the remaining period except as required by law.

15. Disclaimers

THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT REVIEWS WILL BE ACCURATE OR USEFUL, OR THAT USING THE SERVICE WILL IMPROVE YOUR GAMEPLAY OR RANKING. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GAMEPLAY WIZ AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR VIRTUAL ITEMS (INCLUDING CREDITS AND WIZ COINS), ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $50.00. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

17. Governing Law & Dispute Resolution

• Governing law: these Terms are governed by the laws of the Federative Republic of Brazil, without regard to conflict-of-laws principles.
• Venue: except where mandatory law provides otherwise, disputes arising from these Terms or the Service will be resolved by the competent courts of Brazil. Under Brazil's Consumer Protection Code (Código de Defesa do Consumidor), a consumer may bring claims in the courts of their own domicile.
• Nothing prevents either party from seeking urgent injunctive or precautionary relief to protect intellectual-property or unauthorized-use claims.

18. General

• Changes to these Terms: we may update these Terms; we will post the updated version with a new date and, for material changes, provide additional notice. Continued use after changes take effect constitutes acceptance.
• Entire agreement: these Terms, our Privacy Policy, and the operating rules of the Service incorporated by Section 10.1 are the entire agreement between you and us regarding the Service. Where an operating rule described in the Service conflicts with these Terms, these Terms prevail.
• Severability: if any provision is unenforceable, the rest remains in effect.
• No waiver: our failure to enforce a provision is not a waiver.
• Assignment: you may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure: we are not liable for delays or failures due to events beyond our reasonable control.

19. Contact

Questions about these Terms? Contact support@gameplaywiz.com.